Returns & Exchanges

We want you to be fully satisfied with your Secretlab seating experience, which is why we offer a 49-day return window for all accessories and furniture items in their original condition. Our goal is to ensure your home office or gaming setup meets the highest standards of ergonomic comfort and quality.

1

Initiate Your Request

Visit our Support Portal and submit a return request with your order number and proof of purchase to receive a Return Authorization.

2

Pack with Care

Disassemble your chair or desk and place all components back into the original packaging to ensure the items are protected during transit.

3

Ship to Warehouse

Affix the provided shipping label to your package and drop it off at the designated courier location; please note that return shipping fees may apply.

4

Inspection and Refund

Once our team receives and inspects the returned item for any damages, we will process your refund to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing