Frequently Asked Questions

Everything you need to know about your Secretlab experience.

How long does shipping take for my Secretlab chair?

Most in-stock items are processed within 1-2 business days. Depending on your location, delivery typically takes between 3 to 7 business days via our premium courier partners.

What is the warranty coverage on Secretlab products?

We offer up to a 5-year Extended Warranty program on our chairs, covering all functional parts of the product. This ensures your investment is protected against manufacturing defects.

Can I return my chair if it is not the right fit?

Yes, we offer a 49-day return policy. If you are not completely satisfied, you can return your product in its original packaging. Please note that return shipping fees may apply.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' financing options like Affirm and Klarna to make your purchase easier.

How do I care for my Secretlab NEO™ Hybrid Leatherette or SoftWeave® Fabric?

To maintain your chair, we recommend using our specialized Secretlab Premium Upholstery Cleaners. Avoid harsh chemicals and keep the chair away from direct sunlight to prevent fading.

Are Secretlab chairs difficult to assemble?

Not at all. Each chair comes with a detailed, full-color assembly guide and a toolkit. Most users find they can fully assemble their chair in approximately 20 minutes.